Business Transformation in Managed Services

11:15 AM–12:15 PM on Wednesday, Jul 31, 2013


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After nearly a decade, managed services is becoming more commonly practiced across the channel and generating demand among end-users. It’s a steadily growing market – roughly half of IT firms today report offering at least some managed services, according to CompTIA research (Trends in Managed Services Operations.)  In this session, seasoned MSPs share tales of their journeys through the transformation process and address the new opportunities and challenges they're facing on the other side. The panel, including the vendor perspective, will talk you through everything from defining your service catalog and value-based pricing to positioning and the impact of convergence. Our experts also discuss pros and cons when deciding to be a generalist or a specialist. And what is the real impact of trends such as cloud transformation and mobility on MSPs?

Moderator: Carolyn April, Director, Industry Analysis, CompTIA



Speakers (6)

Carolyn April headshot Carolyn April Senior Director, Industry Analysis CompTIA
Len DiCostanzo Len DiCostanzo SVP Community & Business Development Autotask
jeannine_edwards-sm Jeannine Edwards Director, ConnectWise Community ConnectWise
AmyLubyHead Amy Luby Global Vice President of Sales and Marketing Mailprotector
IMG_9593 John Tippett COO EDTS LLC
chriswiser_1 Chris Wiser CEO TechSquad IT